expect to receive delivery within approximately 7-14
business days in the 48 contiguous states unless otherwise
noted. In mid summer, lead time may 3 weeks.
Methods of paymenT
Mastercard, Visa, American Express,
Discover and money orders. We will work
with purchase orders - however we do require
payment before shipping.
card will be billed at the time your order
enters the shipping process in our warehouse
or is sent to a vendor for factory-direct
items that require production time will be
billed in advance of delivery.
ORDERS THAT TOTAL UNDER $85, INCUR AN ADDITIONAL MINIMUM ORDER CHARGE OF
$19.57, DUE WHEN WE RECEIVE AND PROCESS YOUR ORDER.
unusual event that we have not been notified
of a backorder prior to submitting an order
to a vendor for factory-direct shipment, you
may be billed ahead of shipment.
The Shade Cloth Place (theshadeclothplace.com) will not be
responsible for delays in processing your
order if the credit card billing and
shipping information that you provide does
not match the information on file with your
credit card company. For your own security,
most credit card companies maintain an
"alternate address file" of authorized
shipping addresses for their cardholders. To
advise your credit card company of an
authorized shipping address, please phone
the number on the back of your credit card
and they will update your "alternate address
What To do when the
The large shade cloth orders are shipped by freight, the purchaser is
responsible for getting the items off of the
delivery truck. We recommend you have at
least 2-4 people to help you remove your
items. The driver is not responsible for
removing the packages. Also, some freight
trucks are not able to deliver up your
driveway. You are then responsible to remove
the items and transport them by other means,
carry them or by pick-up truck, to your
house. If you have questions pleasecontact us.
Do not refuse delivery for
minor damage. If a package is damaged, check
the contents for damage before refusing
delivery. If damage appears to be minor, and
only a few items need to be replaced, we
recommend accepting the shipment (or at
least any undamaged packages) after making
note of damages on delivery receipt. Doing
this will speed up the replacement process
in many cases because parts can be shipped
sooner and faster delivery methods can be
Inventory the shipment.
Check the number of boxes received against
the number shown on the driver's delivery
sheet. If there is a shortage, write the
number of missing boxes on your copy and the
driver's copy of the receipt, and have the
driver sign both copies.
If there is any problem
with your shipment please contact us using
the online help desk - we will quickly make
any arrangements needed to fix any problems.
To cancel your
To cancel your
us. Include your order number, name,
billing address, and items ordered. We'll
acknowledge your ticket upon receipt and let
you know as soon as possible if we were
successful in canceling an order that has
not yet entered our shipping department or
is on backorder.
are already in the shipping system cannot
usually be canceled although we will make
every attempt to do so at your request. The
cancellation process is costly to us, so
once an order has been sent to our shipping
department, or transmitted to a vendor for
shipment, there will be a cancellation fee
of 5% of your order total if we are able to
cancel your order.
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