In the unusual event that we have not been notified of a backorder prior to
submitting an order to a vendor for factory-direct shipment, you may be billed
ahead of shipment.
The Shade Cloth Place (theshadeclothplace.com) will not be responsible for delays
in processing your order if the credit card billing and shipping information that
you provide does not match the information on file with your credit card company.
For your own security, most credit card companies maintain an "alternate
address file" of authorized shipping addresses for their cardholders. To
advise your credit card company of an authorized shipping address, please phone
the number on the back of your credit card and they will update your
"alternate address file" promptly.
What To do when the shipment
large shade cloth orders are shipped by freight, the purchaser is responsible for
getting the items off of the delivery truck. We recommend you have at least 2-4
people to help you remove your items. The driver is not responsible for removing
the packages. Also, some freight trucks are not able to deliver up your driveway.
You are then responsible to remove the items and transport them by other means,
carry them or by pick-up truck, to your house. If you have questions pleasecontact
Do not refuse delivery for minor damage. If a package is damaged, check the
contents for damage before refusing delivery. If damage appears to be minor, and
only a few items need to be replaced, we recommend accepting the shipment (or at
least any undamaged packages) after making note of damages on delivery receipt.
Doing this will speed up the replacement process in many cases because parts can
be shipped sooner and faster delivery methods can be used.
Inventory the shipment. Check the number of boxes received against the number
shown on the driver's delivery sheet. If there is a shortage, write the number of
missing boxes on your copy and the driver's copy of the receipt, and have the
driver sign both copies.
If there is any problem with your shipment please contact us using the online
help desk - we will quickly make any arrangements needed to fix any problems.
How To cancel your order:
To cancel your order, contact
us. Include your order number, name, billing address, and items ordered.
We'll acknowledge your ticket upon receipt and let you know as soon as possible
if we were successful in canceling an order that has not yet entered our shipping
department or is on backorder.
Orders that are already in the shipping system cannot
usually be canceled although we will make every attempt to do so at your request.
The cancellation process is costly to us, so once an order has been sent to our
shipping department, or transmitted to a vendor for shipment, there will be a
cancellation fee of 5% of your order total if we are able to cancel yourorder.
2019 The Shade Cloth Place, All Rights Reserved
an EncepCo, LLC Company
Benton City, WA 99320